Use this integration to send a WhatsApp template message after someone submits your form.

What You Need

WhatsApp Business Number ID
WhatsApp Cloud API access token
Recipient phone number or a phone field placeholder
Enter a descriptive name for the key.
Template JSON approved for your WhatsApp setup.

Facebook Setup

1. Open the Meta App Dashboard to create a new Meta app with the WhatsApp use case.
2. Click Create App.

3. Add your app’s name and your email.
4. Select the Connect with customers through WhatsApp use case and click Next.

5. Select an existing business portfolio or create a new one.
6. A list of publishing requirements are listed. You may not have any at this point. Click Next.

7. Confirm your details, use case, and business portfolio. Click Previous to make changes or Create app to complete app creation.
8. Go to Use cases Tab on your Meta App Dashboard and customize Connect with customer through Whatsapp.

9. Click the Start using the API button to set up the API by adding a phone number and sending your first message. You are redirected to the API Setup page.
10. In the API Setup section, connect your app to a WhatsApp Business Account. This connection allows your app to access the WhatsApp Cloud API and send messages on behalf of your business. Select an existing WhatsApp Business Account or create a new one:

To use an existing account: Select the WhatsApp Business Account from the dropdown menu.
To create a new account: Click Create a WhatsApp Business Account and follow the prompts to set up your business profile.

11. Once connected, you will see your WhatsApp Business Account ID displayed in the API Setup panel.

Save this ID for use in API calls.

Note: If you created a new Meta Business Portfolio during app creation, a WhatsApp Business Account may have been automatically created for you. Verify the connection in the API Setup section before proceeding.

Where To Get The IDs And Keys

Business Number ID

Meta exposes phone number IDs in the WhatsApp Business Platform and Graph API responses.
Official reference: [Retrieve Phone Numbers – Meta for Developers](FacebookBusiness phone numbers)
In practice, most users get it from their Meta developer app’s WhatsApp setup flow or by querying their WhatsApp Business Account phone numbers.

Access Token

Meta documents token-based access in the WhatsApp Cloud API getting-started flow.
Start here: [WhatsApp Cloud API docs](FacebookAbout the WhatsApp Business Platform)
If you use the Meta dashboard flow, check the app’s WhatsApp or API setup screen for the temporary token and production setup options.

Template Name

Create and manage approved templates in your WhatsApp Business Manager or WhatsApp Manager.
Official docs hub: [WhatsApp Business Platform](FacebookWhatsApp Business Platform)


Enable Whatsapp in Gutenverse Form

You can configure these settings either in the Form Action or globally in the integration settings.

The global settings serve as a fallback and are used only when the integration settings are not configured in the Form Action.

Setup Globally

1. Navigate to Gutenverse → Form Integrations.

2. Enable the Whatsapp integration.

3. Then Click “Continue Setup”

4. Configure the required settings:

Business Number ID : Paste the number ID from your Meta WhatsApp setup.
Access Token : Paste your Cloud API token.
Recipient : You can use a fixed phone number or a placeholder from the form. Example: 6281234567890 or using field placeholder {phone}
Template Name: the name of the template you just created in meta.
Language: template language code. Example: en_US
Parameters: template parameters as a JSON array, for example [“John Doe”,”123456″,”May 20, 2026″] or [“{{input-name}}”,”{{input-number}}”,”{{input-date}}”]

5. After filling the settings, click Save.

Setup in Form Action

1. In Editor, Select Form Builder then open Form Action.

2. Open Integration Tab.

3. Select “Whatsapp” to setup Whatsapp integration.

4. Configure the required settings.

Note: API Key need to be saved securely so after paste the API Key click on Save Securely

5. Click Update Form.