We’re sorry to hear you’re experiencing an issue with a recent purchase. To get the fastest possible resolution, please reach out to our support team using one of the following methods:
- Contact us directly through our support portal here. This is the most efficient way to get help, as it allows you to provide all the necessary details, including order numbers and screenshots, in one place
- Email us at support@gutenverse.com with a detailed description of the problem. Please include your full name, order number, and a clear explanation of the issue to help us assist you more quickly.
We understand that you want your issue resolved as soon as possible. Our team is dedicated to addressing every inquiry promptly. You can expect a response within 24 hours during business days and 48 hours during weekends.
Thank you for your patience while we work to resolve your request.