Introducing the Savara collection of luxury resorts
FAQ
Frequently Asked Questions
General Questions
Where is the property located?
Our villas are located in a peaceful and private coastal setting designed to provide a sense of tranquility while remaining conveniently connected to nearby attractions, beaches, and dining destinations. The surrounding environment offers a balance of natural beauty and accessibility, allowing guests to enjoy both relaxation and exploration during their stay.
What time is check-in and check-out?
Check-in is scheduled in the afternoon to ensure each villa is carefully prepared to our standards of comfort and cleanliness. Check-out is at midday to allow adequate time for servicing the next arrival. Early check-in or late check-out requests may be accommodated based on availability and operational readiness.
Is Wi-Fi available throughout the property?
Yes, high-speed Wi-Fi is available in all villas and shared areas across the property. Our network is designed to support both leisure browsing and work-related needs, allowing guests to remain connected comfortably throughout their stay.
Do you accommodate special requests?
We are pleased to assist with personalized arrangements such as special celebrations, room preferences, or customized amenities. Requests are handled with care and are subject to availability and advance notice to ensure the best possible preparation.
Is parking available on-site?
Yes, secure on-site parking is available exclusively for guests. The parking area is designed for convenience and accessibility, allowing guests to arrive and depart with ease.
Who can I contact for assistance during my stay?
Our dedicated concierge team is available before arrival and throughout your stay to assist with inquiries, arrangements, and personalized support. We aim to ensure every aspect of your experience is smooth and enjoyable.
Payment Questions
What payment methods are accepted?
We accept major credit cards and selected secure online payment methods to ensure a safe, simple, and completely convenient transaction process. Detailed payment instructions and all available payment options will be provided during reservation confirmation.
Is a deposit required to confirm booking?
Yes, a deposit is required to secure your reservation and guarantee availability for your selected dates and accommodation. The deposit amount and payment instructions will be clearly communicated during the booking process.
When is the full payment due?
The full payment schedule will be outlined during booking confirmation. Payment timelines are structured to ensure transparency while allowing guests sufficient time to complete their reservation comfortably.
Can I modify my reservation after payment?
Reservation modifications may be requested and will be accommodated subject to availability and applicable booking policies. Our team will assist in reviewing available options and guiding you through the adjustment process.
Do you offer refunds for cancellations?
Refund eligibility depends on the cancellation terms associated with your reservation. Specific policy details will be provided at the time of booking to ensure clarity and understanding.
Will I receive a payment confirmation?
Yes, once your payment is successfully processed, a confirmation notice will be sent to you along with reservation details for your reference and peace of mind.
Services Questions
Do you provide airport transfer services?
Yes, airport transfer services can be arranged upon request for a smooth and comfortable arrival. Our team will carefully coordinate scheduling and all important details in advance, ensuring a seamless, stress-free, and personalized journey for every guest.
Is daily housekeeping included?
Professional daily housekeeping is included to ensure impeccable cleanliness, lasting comfort, and a consistently refined and welcoming environment throughout your stay.
Do you offer in-villa dining?
Yes, in-villa dining service is available, allowing guests to enjoy meals in complete privacy and ultimate comfort within their own space. Menu selections, personalized preferences, and seamless service arrangements can be easily coordinated through our dedicated team.
Are family-friendly services available?
Selected accommodations and services are designed to welcome families. Our team is happy to assist with arrangements that support comfort for all guests.
Is concierge service available?
Yes, our concierge team assists with experiences, transportation, recommendations, and personalized arrangements to ensure a seamless and comfortable stay throughout your visit.
Are family-friendly services available?
Selected accommodations and services are thoughtfully designed to warmly welcome families. Our team is always happy to assist with arrangements that support comfort for all guests.